Online services have multiple forms of communication and these include instant messaging and emails. Online services, in addition to these forms of communication still need to have phone numbers. The paypal phone number for example can be used aside from so many other tools which paypal keeps open for communication. The importance of the phone number is that customers of paypal can talk to someone and hear their voice so when there is something to be worried about, a customer can be consoled into being calm. When money from a paypal account has gone missing, the phone number is the best tool to use to speak directly to speak to a victim customer to calm them down and talk them out of thoughts of filing a suit against this online service.

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